FAQs

1. How can I contact you?
You can reach us anytime at dreamlabsshopify@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?
Our products are shipped directly from trusted suppliers located in the U.S. and internationally. This allows us to offer high-quality, sleep-enhancing solutions at competitive prices.

3. Do you offer international shipping?
Yes, we ship worldwide. Please note that some restrictions or additional customs fees may apply depending on your country. For more details, please see our Shipping Policy.

4. What is your refund policy?
We offer a 30-day refund policy. If you're not fully satisfied with your purchase, you may request a return within 30 days of receiving your item. For full return instructions, please see our Refund Policy.

5. Can I return a product if it arrives damaged or defective?
Absolutely. If you receive a damaged or defective product, contact us right away. We'll either replace the item or issue a refund, depending on the situation.

6. Are there any items that cannot be returned?
Yes. Due to hygiene and safety reasons, personal care products (such as mouth tape), custom orders, and gift cards are non-returnable. If you're unsure about a specific item, reach out to us—we’re happy to help.

7. How long does it take to process a refund?
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank or provider.

8. Can I exchange a product for a different one?
Yes. The fastest way to exchange a product is to return the original item and place a new order for the item you want. This ensures you receive your new product as quickly as possible.

9. Do your products come with a warranty?
Most of our items are backed by a manufacturer's warranty. Warranty info is usually available on the product page. If you need clarification, feel free to contact us directly.

10. How long does shipping take?
Shipping times vary by destination, but most orders arrive within 7–20 business days. Please note that shipping delays can occasionally occur due to customs or postal service interruptions.